privacy & cookies
Smoothy respects your privacy and is committed to protecting the personal information you share with us. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Smoothy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of February 2013
What we collect:
- We securely collect and store personal information from you when you place an order, complete a registration or enquiry form or communication with us for any reason.
- We also collect data regarding your visit to our website including location data, weblogs, and traffic statistics for analytics and statistical records, which are fully anonymised by Google Analytics.
How we use your personal information:
By using this Site, you agree that we may collect, store, process, and use your personal information for the purposes of providing you with the Site services and developing our business which shall include (without limitation):
- Fulfilling orders and dealing with any problems that may occur in fulfilling your order. When you first set up an account with us you will receive an email confirming that you have registered and created a Smoothy customer account. Please do not submit your personal information to us if you do not wish us to collect it.
- We might be personalising your visits to the Site and developing the design and style of the Site to improve the services provided to you.
- For occasionally sending promotional newsletter emails about new products, special offers, or other information we think you may find interesting. You may opt out of receiving such marketing email messages easiyl and at any time, free of charge, by changing your preferences by following the instructions in any marketing communication.
- Communicating with you and keeping you informed about your order.
- Informing you if you have been successful in any Site competitions or promotions.
- Carrying out statistical, technical and logistical analysis and internal record keeping.
Credit Card and Sofort Payment are being processed by:
"Heidelpay Payment GmbH"
HUELLEMANN & STRAUSS ONLINESERVICES S.à r.l.
1, Place du Marché
E-Mail: info @ hso-services.com
Dipl. Vw. Mirko Hüllemann
We use traffic log cookies to identify which pages are being used. This helps us analyze web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. The information collected by cookies is not personally identifiable, it includes anonymous general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site, and geographical location. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, we cannot guarantee that your experience of the Site will be as quick or responsive as if you do receive cookies.
At Smoothy cookies are used to remember when you access our website and recognize when you place products into the shopping basket. Smoothy use Google Analytics to collect information about customers’ navigation through our website. We use this information to provide customers with a better shopping experience. Enabling cookies for browsing this website can make your shopping experience better. However you can change the settings on your browser to prevent cookies being stored on your computer. To disable browsers from your computer you can check the “Help” or “Tools” menu of your browser. You will still be able to browse our site if you don’t have cookies enabled.
We do not sell or rent your data to anybody :
With the exception of our credit card service provider, subsidiaries, affiliates, and trusted vendors, we will not sell, rent, give or otherwise provide any of your personal information to any third. We never keep credit card or financial details on file. We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets, or reorganisation of our business.
Product Reviews and Comment on Products and Blog:
We invite our customers to do product reviews, write blog comment and produce other user generated content available to other users of the site, and registered users can provide content for and participate in these facilities. Any information that is disclosed in these areas of our site becomes public information and you should always be careful when deciding to disclose your personal information.
Safeguards and Security:
No data transmission over the internet can be entirely secure, even though we take great effort to run our site and all transactions as safe as reasonable possible. We do comply with all regulations and usually are above industry standard security terms. However nobody can fully guarantee the security of your personal information and/or use of the site. We maintain reasonable technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Transmission of data by you is at your own risk.
In addition to these safeguards, your personal information is protected in the UK by the Data Protection Act 1998. This provides that the information which we hold about you should be processed fairly and lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and, if applicable, be kept up to date. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations. For more information on the Data Protection Act 1998 and your related rights please see www.ico.gov.uk
Accessing Your Personal Information:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will correct any information found to be incorrect. If you wish to review or receive copies of the personal information we hold about you, or have any other queries please write to us (including full details of your request) at:
Call +44 (0) 20 7048 6440 or eMail us at: firstname.lastname@example.org